Choose Windows 8 from the drop down menu and then download the driver. a) Press Windows+X key and select Device Manager. b) Locate the Keyboard device icon and expand the driver icon. Locate the Microsoft keyboard driver. c) Right click on the driver icon and select Uninstall.
In reply to Johann Eva's post on February 26, 2018. Hello, If your wireless mouse device doesn’t appear to work normally while using a computer, you need to make sure that it was set-up properly. You can visit this link: Mouse, touchpad, and keyboard problems in Windows to see our several workarounds that can help you troubleshoot your device.
Windows Key+X > Click Device Manager > Expand Bluetooth > Right click on entry below > A. Rollback the Driver Click Properties > Go to Driver tab > If there is rollback option, click it
A. Roll back - Click Properties > Roll Back - Under Drive tab, if Rollback Driver is enabled click it > Reboot. B. Uninstall - Uninstall > Reboot and the driver will be automatically installed. C. Update - Update Driver > Click Update Driver Software > Click Browse my computer for driver software > Click Let my pick from a list of device
The troubleshooter should run a few tests to determine what’s wrong with it and try to fix the problem. Once the Bluetooth troubleshooting process is complete, press the Windows + R key to open Run. Type msdt.exe -id DeviceDiagnostic and press Enter to open the Hardware and Devices Troubleshooter window. Click on Next.
First shutdown you PC completely. Then restart it back after a while. Now once you reach desktop, go to Start > Settings > Device > Bluetooth. Now turn on the Mouse . Refresh the windows and see if the Mouse appears there. If yes, click on it and select Pair.
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microsoft bluetooth mouse not being detected
